At Synthetic Scents Ltd, we want you to be satisfied with your shopping experience. We recognize that occasionally a need may arise and you may want to return an item. We offer a 30-day money back guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging within 30 days of its purchase, Synthetic Scents Ltd will credit, replace or repair at our sole discretion any product that is returned to us.
Any product being returned shall be returned in its original packaging with all materials, manuals, instructions and packaging inserts together with a copy of the original packing slip and a brief explanation for the reason why the product is being returned. You shall be responsible for any return shipping costs and insurance. Please note that we cannot accept returns if you deliver them to us by hand.
Please mail returns to the address below:
Synthetic Scents Ltd.
13090 North Road
Fenton, MI 48430
For your protection, we recommend that you use a recorded method of delivery as proof of postage.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. Upon receipt of the returned product to Synthetic Scents Ltd, a refund will be credited to your account or the product will be repaired or replaced at the sole discretion of Synthetic Scents Ltd. If a refund is issued, it will be for the original purchase price, less the shipping and handling charges.
We can ship to virtually any address in North America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.